CUSTOMER CARE COORDINATOR - ITALIAN

Atlas Copco is everywhere but not that visible. Our world is compressors, vacuum pumps, industrial tools and power technique. Originally, it was a small Swedish company established in 1873. Today we have 39 000 employees worldwide. Work for Atlas Copco and be part of a company whose products help create every third car in the world.

Are you looking for a job where you can gain experience in a multinational company with endless career opportunities?
Would you like to use your English and Italian on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?

What will you do?

  • You will be the central point of contact for our customers as well as colleagues from various departments
  • Manage requirements and handle communication with our customers
  • Take ownership of customer issues and interface with sales teams, logistics, production, operations, etc. to generate solutions in a timely fashion
  • Promptly respond to mainly email enquiries from external and internal customers
  • "Order book management" - you will manage and follow up on all types of customer orders, delivery dates and holds and escalate where appropriate
  • Support Sales team in quotation process to provide information on price, availability and other product related details
  • Manage warranty claims from customers
  • Manage CRM (Customer relationship management tool) activities

Who are we looking for?

  • Great level of English and Italian is a must
  • Energetic but patient in solving problems
  • Great communicator, team player
  • Able to multitask and work under stress from time to time
  • Previous experience with customer services is an advantage
  • Sales or technical background in an industrial environment is a plus
  • SAP knowledge is an advantage

What can we offer you?

  • Working hours shortened to 37,5 hours a week
  • 5 weeks of holiday and 3 sick days
  • An annual financial bonus and salary increase for all once a year
  • Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
  • Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
  • A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.

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Kontakt

Atlas Copco Services s.r.o.
Marta Kalová
Holandská 1006/10
639 00  Brno-Štýřice
Česká republika

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