CUSTOMER CARE COORDINATOR - ITALIAN
Are you looking for a job where you can gain experience in a multinational company with endless career opportunities?
Would you like to use your English and Italian on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?
What will you do?
- You will be the central point of contact for our customers as well as colleagues from various departments
- Manage requirements and handle communication with our customers
- Take ownership of customer issues and interface with sales teams, logistics, production, operations, etc. to generate solutions in a timely fashion
- Promptly respond to mainly email enquiries from external and internal customers
- "Order book management" - you will manage and follow up on all types of customer orders, delivery dates and holds and escalate where appropriate
- Support Sales team in quotation process to provide information on price, availability and other product related details
- Manage warranty claims from customers
- Manage CRM (Customer relationship management tool) activities
Who are we looking for?
- Great level of English and Italian is a must
- Energetic but patient in solving problems
- Great communicator, team player
- Able to multitask and work under stress from time to time
- Previous experience with customer services is an advantage
- Sales or technical background in an industrial environment is a plus
- SAP knowledge is an advantage
What can we offer you?
- Working hours shortened to 37,5 hours a week
- 5 weeks of holiday and 3 sick days
- An annual financial bonus and salary increase for all once a year
- Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
- Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
- A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.