CUSTOMER SERVICE OFFICER

Atlas Copco is everywhere but not that visible. Our world is compressors, vacuum pumps, industrial tools and power technique. Originally, it was a small Swedish company established in 1873 but today we have 39 000 employees worldwide and customers in 180 countries.

A sales centre in Brno supports Atlas Copco companies abroad in the sales of components and service for compressors, planning process and back-office processes. It also functions as a lab where new techniques and sales plays are tested combined with data analytics.

The centre is a great place for a highly motivated person, somebody who is searching for a job in multicultural environment, for close valuable team collaboration, smart inspiring colleagues and encouraging manager.

What will be your main responsibilities?

  • Input of orders based on the daily orders we receive from our customers
  • Be the central contact for the customers concerning all topics related to open orders – communicate the status of open orders and inform the customers where necessary
  • Function as a owner of the specific case, the internal voice of the customer to coordinate all the internal process and have a responsibility for orders shipping in line with our commitments
  • Work closely together with the other colleagues within the operations team to safeguard the best customer service possible

What should you be like?

  • Pro-active and assertive towards the customers
  • Patient in solving problems
  • Well organized and have a strong drive for accuracy and working in a process-oriented way
  • Detail oriented – to make sure each order and customer gets the right attention
  • Great communicator in a relationship with the customers as well as other departments of the company
  • Able to work under pressure and multitask
  • A collaborative team player who can work with a variety of people in different ways
  • An independent worker who takes ownership for the coordination of the contract portfolio

What are the other requirements for the job?

  • Min secondary education
  • Great English is a must because of daily communication with foreign customers and colleagues
  • Good knowledge of MS Office applications
  • Previous relevant working experience from a multiculture environment is considered a big plus
  • Extra language or willingness to rapidly learn a new one is an advantage (German, French)
  • Knowledge of Dynamics NAV and/or Dynamic Web is also an advantage

What can we offer you beside the salary?

  • Many other job opportunities in the future - Atlas Copco is big enough for everybody who wants to grow
  • Great introductory training - you will be prepared and developed to be high performers and best in class in the market with the ultimate tools, trainings and techniques available
  • Language courses
  • An annual financial bonus
  • Salary increase every year
  • Working hours shortened to 37,5 hours a week
  • 5 weeks of holiday
  • 3 sick days
  • Meal vouchers
  • Contribution in pension fund up to 2 000 CZK
  • MultiSport card or FlexiPass vouchers
  • Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
  • A place where friendly culture is not a cliché, we arrange regular teambuilding events, beers, movie quiz etc.

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Kontakt

Atlas Copco Services s.r.o.
Petra Boháčová
Holandská 10
639 00  Brno
Česká republika

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