CUSTOMER CARE COORDINATOR WITH GERMAN

Atlas Copco is everywhere but not that visible. Our world is compressors, vacuum pumps, industrial tools and power technique. Originally, it was a small Swedish company established in 1873. Today we have 39 000 employees worldwide. Work for Atlas Copco and be part of a company whose products help create every third car in the world.

Are looking for a job that can give you lots of different options to try out?
Would you like to use you English and German on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?

What will you do?

  • you will be the central point of contact for one of Atlas Copco brands - Edwards' customers for DACH region
  • promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers
  • take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, service operations, operations etc. to generate solutions in a timely fashion
  • handle communication based on the set rules for customer interaction (warm handover, use of templates, greetings etc.)
  • manage CRM (Customer relationship management tool) activities daily, record and handle complaints, opportunities etc. according to set process
  • "Orderbookmanagement" - you will manage and monitor all types of orders, delivery dates and holds and escalate where appropriate and manage warranty claims from customers
  • plan, monitor and invoice Field Service orders where required
  • create and maintain service contracts in SAP where required
  • provide information on price, availability and other product related details based on Edwards‘ catalogue, service portfolio, system (SAP/CRM) and other sources available

Who are we looking for?

  • Great level of English and German is a must
  • Energetic but patient in solving problems
  • Great communicator, team player
  • Able to work under stress and multitask
  • previous experience with customer services is nice to have

What can we offer you?

  • Working hours shortened to 37,5 hours a week
  • 5 weeks of holiday and 3 sick days
  • An annual financial bonus and salary increase for all once a year
  • Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
  • Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
  • A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.

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Kontakt

Atlas Copco Services s.r.o.
Marta Kalová
Holandská 1006/10
639 00  Brno-Štýřice
Česká republika

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