CUSTOMER CARE COORDINATOR - FRENCH

Edwards is a leading global supplier of integrated solutions for the manufacture of semiconductors, flat panel displays, LEDs and solar cells and a leader in vacuum technology for industrial, pharmaceutical, chemical, scientific, process, glass coating and food packaging industries as well as a wide range of R&D applications. We are part of Atlas Copco group from 2014.

What will be your responsibilities?

  • Be the central point of contact for Edwards customers
  • Promptly respond to telephone, e-mail, fax, and mail inquiries from customer or your colleague in the Czech Republic or abroad
  • Take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, etc. to generate solutions in a timely fashion
  • Manage CRM activities daily, record and handle complaints, opportunities according to set process
  • Manage and monitor all types of orders, delivery dates and holds and escalate where appropriate
  • Provide information on price, availability and other product related details
  • Work closely with Credit Control and Cash Collection teams to resolve financial issues (billing, credit holds, credit risks, overdue invoices, payment terms, etc.).

What should you be like?

  • Energetic but patient in solving problems
  • Well organized
  • Great communicator
  • Able to work under stress and multitask

What are other requirements for the job?

  • Great level of French is a must
  • At least upper - intermediate level of English
  • Good knowledge of MS Office applications
  • Not mandatory but nice to have are intermediate level of Italian, experience in customer service role or SAP knowledge

What can we offer you?

  • Working hours shortened to 37,5 hours a week
  • 5 weeks of holiday and 3 sick days
  • An annual financial bonus and salary increase for all once a year
  • Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
  • Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
  • A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc

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Kontakt

Atlas Copco Services s.r.o.
Petra Boháčová
Holandská 10
639 00  Brno
Česká republika
Telefon: 721 010 237

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