CUSTOMER CARE COORDINATOR - FRENCH

Edwards is a leading global supplier of integrated solutions for the manufacture of semiconductors, flat panel displays, LEDs and solar cells and a leader in vacuum technology for industrial, pharmaceutical, chemical, scientific, process, glass coating and food packaging industries as well as a wide range of R&D applications. We are part of Atlas Copco group from 2014.

What we expect from you?

• Fluent French and English is a must - daily communication with foreign customers and colleagues
• Previous experience in customer service or sales role is a big advantage
• If you don´t have such an expierence, but we still expect great communications skills
• Good knowledge of MS Office applications, SAP is nice to have
• A team player, customer focus

What are your responsibilities?

• Be the central point of contact for Edwards customers
• Promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers.
• Take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, etc. to generate solutions in a timely fashion
• Manage CRM activities daily, record and handle complaints, opportunities according to set process
• Manage and monitor all types of orders, delivery dates and holds and escalate where appropriate
• Provide information on price, availability and other product related details
• Work closely with Credit Control and Cash Collection teams to resolve financial issues (billing, credit holds, credit risks, overdue invoices, payment terms, etc.).

How is it inside our company?

Even though there are many people employed in our company, we still enjoy informal and friendly atmosphere here. Apart from having the best view of the city we can offer you a terrace in 20th floor with tables, benches and relax zone which is among other things used for yoga lessons, wellbeing sessions, movie nights, etc.
We also support charity organizations with various activities, such as flea markets, sports day and many others. You can also rely on a regular vitamin supplies.
We try to keep up the balance between work and private life, therefore we have shortened our working week to 37.5 hours. And we have far more, so apply for the job and check it yourself!

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Kontakt

Atlas Copco Services s.r.o.
Petra Boháčová
Holandská 10
639 00  Brno
Česká republika
Telefon: 721 010 237

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