CUSTOMER CARE COORDINATOR WITH ENGLISH

Atlas Copco is everywhere but not that visible. Our world is compressors, vacuum pumps, industrial tools and power technique. Originally, it was a small Swedish company established in 1873. Today we have 39 000 employees worldwide.
Join Atlas Copco and be part of a company whose vacuum and abatement products are essential to the global production of silicon chips, enabling countless innovations from high technology and industrial processes, to environmental solutions and scientific advances.

Are looking for a job that can give you lots of different options to try out?
Would you like to use you English on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?

What will you do?

  • you will be the central point of contact for one of Atlas Copco brands - Edwards' customers in UK
  • promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers
  • take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, service operations, operations etc. to generate solutions in a timely fashion
  • handle communication based on the set rules for customer interaction (warm handover, use of templates, greetings etc.)
  • manage CRM (Customer relationship management tool) activities daily, record and handle complaints, opportunities etc. according to set process
  • "Orderbookmanagement" - you will manage and monitor all types of orders, delivery dates and holds and escalate where appropriate and manage warranty claims from customers
  • plan, monitor and invoice Field Service orders where required
  • create and maintain service contracts in SAP where required
  • provide information on price, availability and other product related details based on Edwards‘ catalogue, service portfolio, system (SAP/CRM) and other sources available

Who are we looking for?

  • Great level of English is a must
  • Energetic but patient in solving problems
  • Great communicator, team player
  • Able to work under stress and multitask
  • previous experience with customer services is nice to have
  • SAP knowledge is an advantage

What can we offer you?

  • Working hours shortened to 37,5 hours a week
  • 5 weeks of holiday and 3 sick days
  • An annual financial bonus and salary increase for all once a year
  • Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
  • Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
  • A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.

Location: Brno

Interested in this job opportunity?

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Contact

Atlas Copco Services s.r.o.
Marta Kalová
Holandská 1006/10
639 00  Brno-Štýřice
Česká republika

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